How to Cancel an Appointment




keep it or cancel it poster


GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.


How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

By Phone

If you are cancelling, please telephone us on 01295 256 261 as soon as possible, and at least 30 minutes before your appointment time. You can press either option ‘0’ for on the day appointments OR option ‘*’ for all other enquiries, where you can inform one of our call handlers that you need to either cancel or re-schedule your appointment. This will enable us to offer your appointment to someone else.

By Text

You can do this by replying to our appointment text confirmation with ‘CANCEL’

  • You will only receive a text confirmation if you are opted in for text communications.
  • Please do not add any additional text after the word ‘CANCEL’ as this will not cancel your appointment successfully.


You can cancel your appointment online using Patient Access or The NHS App if you are signed up to the service.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place.

  • On average about 230 appointments are missed each month
  • Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
  • Repeated failure to attend booked appointments is a significant waste of NHS resources