How to Cancel an Appointment




keep it or cancel it poster


GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.


How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

Reminder SMS

If an appointment is booked more than 3 days before it’s due and the patient has a mobile number on their medical records, we will automatically send a reminder SMS to the patient which will include a cancellation link should they no longer be able to attend their appointment, this link is valid for 7 days. The SMS reminder can be sent either 7 or 3 days before a scheduled appointment.

NHS App or Patient Access

Patient’s can see their pre-booked appointments on their NHS app or via patient access, patient can cancel their appointments via these two platforms any time before their appointment is due.

Calling in advance

Patient’s can call the main phone number to cancel appointments, this should be done by selecting the * option on the phone menu for all other enquiries, this phone line is open between 11:00am to 6:00pm Monday to Friday. We do kindly ask patients not to call on option 0 for ‘On the day appointments’ as this phone line is for emergency appointments and generally has the longest waiting time.

Come into Reception

Patient’s can also come into the Reception area at the surgery where the team will be able to cancel any upcoming appointments, please note they are not able to re-book all appointments and rebooking should still come through on the relevant phone options.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place.

  • On average about 230 appointments are missed each month
  • Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
  • Repeated failure to attend booked appointments is a significant waste of NHS resources