PPG Minutes of 15th May 2025 Meeting

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Present:     TC Chairperson, AA Deputy Chair, PC, PM, JR Secretary,  Kevin Murphy (Senior Practice Manager),  Catherine Page (BCHC), Jaz Kundi (Healthwatch)
Apologies: PCW, BS, JL, JJ, JN, CM, SA, AC

Minutes from the last Meeting

Minutes - of the April 2025 meeting were approved unanimously 

Matters Arising

1. Armed Forces Day is on the 28h June and there will be a stall with cakes and coffee/tea. Catherine has spoken to the British Legion to ask if they can attend with information. 
2. The Patient survey is being handed out to Patients, as of 14th May there have been 180 responses. The PPG helped design a local survey to gather specific information around access as this was an area highlighted in the National GP survey as an area for improvement.  

Staffing

• Three new Doctors have been recruited, one is a 4 session GP, an existing trainee is joining the team for 6 sessions.  
• Health Care Assistants are being recruited as a couple of them have left. 
• Two new Pharmacists will be joining in August. 
• Administration Team – 2 members of team have left and have been replaced. 
• Call handlers have been recruited. 
• There are 27 Doctors = 150 sessions a week. 
• For retention of Staff circumstances have to be right.                    

Complaints, Compliments and Feed

• 29 complaints were received in April. 
• 10 thousand people had their telephone calls answered in April. 
• Trying to improve Patient flow. 
• Monthly statistics sheet is posted on website and social media. 
• The website is to be updated, A new Digital lead will be dealing with this. 
• 93% of calls were answered and average waiting time for the call to be answered last month was8 minutes 15 seconds.

Jaz Kundi  - Healthwatch Oxfordshire

• Give language support for GP’s – Staff Info on website. 
• Patient Voices about PPG’s (what you can do at your Practice.) 
• Oxfordshire Autism strategy, the10 year plan will be out soon. 
• Looking at Mental Health and Alzheimer’s - information out in next few months. 
• Kevin commented – The PPG here is very good and does a lot for the Practice. 
• In reply to a question by PM - Kevin replied How you want to manage the PPG is up to the PPG as a group. 
• BOB ICB (Buckinghamshire, Oxfordshire and Berkshire Integrated Care Board) there is a talk for PPG’s and Jaz will send a link.  
• Download toolkit and share good practice with other PPG’s.68 in Oxfordshire

AOB

1. Prospective new member Nigel to be invited to the next meeting. 
2. PC – Language support is given, Support for the deaf/hard of hearing is needed as this is a very overlooked group. Kevin will speak to James to see how this is being managed. 

Next Meeting: Thursday 19th June 2025 at 6pm at Education Room BCHC