PPG Minutes of 19th June 2025 Meeting

BACK TO MAIN INDEX

Present:  TC Chairperson, AA Deputy Chair, JJ, SA, NT, JR Secretary, Catherine Page (BCHC)
Apologies: PCW, BS, JL, PC, JN, CM, AC

Minutes from the last Meeting

Minutes - of the May 2025 meeting were approved unanimously 

Matters Arising

• No matters arising  

Patient Access APP

Online form some find difficult to access through this method. 

NT – New member, introduced himself. Works with My life My Choice. Advocate for annual health checks for people with disabilities. 

Staffing

1. New GP joined this month. 
2. 1 GP starting next month 
3. 1 GP due to start in September  
4. New Nurse started this month. 1 starting in August. 
5. New HCA’s have been recruited, starting in September. 
6. 2 Pharmacists are starting in August. 
7. An advertisement is out for a new ANP (Advanced Nurse Practitioner.) 
8. A new Secretary has started. 
9. A new member of staff has started in the Contact centre. 
10. Digital Transformation Lead has been employed. Is reviewing the website, ease of use etc.

Complaints, Compliments and Feed

• 90% very good or good response to Family and Friends test. The GP survey went out early in the year. 
• Using PPG supported survey, we collected 500 responses, collated onto a spreadsheet, basic analysis so far. E.g. age of people and how they book their appointments. Looking at areas of improvement. 
• Have received a lot of positive comments – shared with specific staff where named. 
• Average answer time for calls last month was 9.27 seconds and during June the average is 6.30 so far.                  

AOB

1. The British Legion will be at surgery on Friday 27th June for Armed Forces day. PPG member agreed to support.
2. Triage system is difficult for some to understand. 

Next Meeting: Thursday 17th July 2025 at 6pm at Education Room BCHC