Appointment Booking & Prescriptions during the COVID-19 Pandemic
Banbury Cross Health Centre has changed the way it delivers its services in order to cope with the pressures and risks presented by the pandemic. We are working hard to ensure the continuation of care to all our patients. The aim of the changes is to reduce any risks of infection to both patients and staff and to ensure we deliver our services in the safest way possible. The changes will also help us to continue to deliver essential services to patients whilst we have reduced resources due to staff shortages resulting from the pandemic.
This document aims to explain the new systems for patients. It should be noted that this document is being updated regularly due to the fast changing environment that we are working in. Patients are advised to regularly check our website and Facebook page for updates.
Please do not travel to the surgery unless specifically advised to do so by a BCHC staff member.
The Monday walk in clinic is cancelled until further notice
We have ceased online bookable appointments.
Our Bridge Street site is temporarily closed and all services are running from our South Bar House site.
For all Appointment Bookings:
The receptionist will screen you for COVID-19 symptoms and advise you to follow the advice from NHS 111 online if you are a possible COVID-19 case. We can’t offer any appointments to patients in these circumstances due to risk of bringing the COVID-19 infection into the surgery which could be passed on to other patients or staff. We will consider the needs of any patients under the age of 5 years old on a case by case basis.
Booking GP, Advanced Nurse Practitioner, Emergency Care Practitioner and First Contact Physiotherapy Appointments:
Where possible please consult our GP’s online using the eConsult tool on our website. This is available 24/7 and also allows you to check your symptoms online and consult with a GP online. You will be asked to complete a questionnaire about your symptoms; this will be sent to the surgery and saved into your medical record. You will receive a response before the end of the next working day. If required a clinician will contact you via email, text, phone or video call to complete the consultation.
Please do not book appointments for long standing complaints or minor symptoms that could wait whilst we are short of resources through the pandemic. The eConsult link on our website can offer self-help advice.
All patients who need to be contacted will be offered a telephone consultation in the first instance. Your clinician may ask if you would like to consult via video link. As far as is possible the clinician will deal with your concern over the phone or video link. Patients needing to be seen will be offered a face to face appointment during the phone / video consultation. Patients exhibiting any type of cough, fever, respiratory or viral symptoms will be seen at a separate time of day to patients not exhibiting such symptoms and the surgery will be cleaned in between these two groups.
Booking Nursing Appointments
All patients will be offered a telephone consultation with a nurse or health care assistant in the first instance. Patients needing to be seen will be offered a face to face appointment during the phone call. Patients exhibiting any type of cough, fever, respiratory or viral symptoms will be seen at a separate time of day to patients not exhibiting such symptoms and the surgery will be cleaned in between these two groups.
The following procedures will continue to be conducted face to face within the surgery:
· 2,3,4,month and 1 year and pre-school immunisations
· Baby immunisations
· Flu vaccinations
· Pneumonia vaccinations
· Injectable medications:
o Denosumab / Zoladex
o Pertussis vaccine (for pregnant women)
o B12 (although we may extend the time between injections)
· Depo injections
· Dressings as requested by nurse or GP
· ECG requested by GP
· INR (although we may extend the time between tests if the previous INR’s were stable)
· INR Home visits (although we may extend the time between tests if the previous INR’s were stable)
· Removal of sutures
· Smears where had a colposcopy 6m ago or where told to have repeat after 1 year
The following procedures will be conducted by telephone or video link:
· Asthma queries and reviews
· Diabetic queries and reviews
· COPD reviews
· BP reviews (if patient has their own machine)
Procedures postponed for now:
24 hour BP machine
Routine smear recall
Cardiac event monitors
Mental Health Nurse Appointments
We are aiming to conduct mental health nurse appointments via telephone or video link where possible.
All prescriptions and repeat prescriptions will now be issued via the Electronic Prescribing System (EPS) direct to your nominated pharmacy. This is to reduce the number of people coming into the surgery. If you do not have a nominated pharmacy we will set up your closest pharmacy. This can easily be changed via your pharmacy or using patient access or the NHSApp if you would prefer a different pharmacy.
If you require a repeat prescription please request this via your pharmacy, Patient Access, the NHSApp or the form on our website https://www.banburycrosshealthcentre.co.uk/order-a-repeat-prescription.
Patients can also post a paper request into the post box in the foyer of the back entrance into the surgery (the car park side).
Demand is currently exceptionally high and repeat prescription requests may take longer than usual to process. We will not be issuing larger supplies of prescriptions or issuing them early. This is because an increase in demand for medications will lead to shortages. The system is currently able to fulfill normal levels of prescriptions for patients.
Published: Feb 7, 2020