Our Appointment System




Queue Buster Call-back

We would strongly recommend our patients to make use of our call-back feature, as it is a useful way of being able to hold your place in the telephone queue and generate a call-back once you are at the front of the queue. This feature allows you to continue on with your day to day activities whilst you wait for a call back, and therefore reduces your wait time on the phone.

Read more about how the call-back feature works


GP and Allied Health Professional Appointments

Emergency on the day appointments

  • Please call the surgery and choose option ‘0’ between 8am and 6pm Mon – Fri (excluding Bank Holidays).
  • Please use the queue buster if offered. This will hold your place in the queue and save you having to hold on the line to speak to one of our call handlers. If the call back option is not offered, you are already close to the front of the queue and should continue to hold.
  • Please be prepared to detail your symptoms to our call centre staff who are trained to ensure you see the most appropriate clinician in the circumstances. As the number of GP appointments are limited, you may be offered an appointment with another, appropriate Heath Professional.

book appointment with GP

Routine appointments

  • Please make use of the triage form in the first instance. This will greatly reduce the demand on the phone lines.
  • If you submit an online request before 6:30pm then it will be reviewed and responded to on the same working day.
  • If you are unable to complete the online form, please do call us after 11am if possible.

Please help us by not calling the surgery before 11am for anything other than an emergency appointment with a health care professional


Nursing and Healthcare Assistant (HCA) Appointments

Book in advance

  • You can often book appointments through the NHS App or Patient Access. Please check that you have selected an appropriate appointment type.
  • If you do need to call us, please call after 11am.
  • Nursing and HCA appointments can be booked in advance.

How do I cancel my appointment?


If you need help when we are closed

  • If you need medical help now, use NHS 111 online or call 111.
  • NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
  • Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please ensure you treat our staff with the respect that they deserve.  We operate a strict zero tolerance policy at BCHC prohibiting all forms or verbal and physical abuse against our staff and this is strictly enforced. Help us to help you.