Would you recommend your GP surgery? When you visit your GP practice you will be asked about whether or not you would recommend your GP surgery to your family and friends, if they need similar treatment or care.
How does it work?
When you contact your GP surgery for care or treatment, you can give your feedback by answering a simple question about your experience:
“How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?”
You will be asked to choose one of six options, ranging from 'extremely likely' to 'extremely unlikely'.
You will also be invited to tell us:
If we could change one thing about your care or treatment to improve your experience, what would it be?
Your response is anonymous. You can give us your feedback by following the link below:-
- You can leave feedback after any encounter with us
- It doesn't matter if you have left feedback before
- Carers and family members can also leave feedback
How will the results be used?
The information will give your GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients.
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences.For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily
FRIENDS AND FAMILY TEST
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