Did Not Attends (DNAs) 

We are still seeing a large number of did not attends (DNA) at the practice. Sadly, last week our nursing team collectively had 25 DNAs in just one day, which equated to 6 hours of nursing time! This is a huge waste of appointments, especially due to the fact that resources are already incredibly stretched. We are kindly asking that you cancel your appointment if you are unable to make it so that we can give this to another patient.

You can do this by replying to our appointment text confirmation with ‘CANCEL’ OR by phoning the call centre and pressing ‘0’ before 11am or ‘*’ if you phone after 11am, Monday to Friday. Important note, please do not add any additional text after the word ‘CANCEL’ as this will not cancel your appointment successfully.

We thank you for your co-operation and understanding.

Banbury Cross Health Centre

Published: Jan 14, 2022