PPG Last Meeting Minutes

Meeting Minutes: February 2026

• Meeting held on: 19th February 2026 at 5pm.
• Location: Education Room Banbury Cross Health Centre

Present

TC (Chairperson) AA Deputy Chair, AC, JN, SA, RF, PC, CM, Kevin Murphy (Practice Manager) Catherine Page (Banbury Cross Health Centre) 

Apologies

JR, PCW, JJ

Minutes of last meeting

Minutes of the January 15th 2026 meeting were approved unanimously

Matters arising 

• Signage on Oxford Road: awaiting approval from landlord, have received quotes for an over the door sign.  

Confidentiality forms 

Signed by CM, BS, RF and JN

Staffing

• All new Doctors recruited have settled in and are impressive, one vacancy remains.
• One GP is leaving.
• Healthcare Assistants have been recruited and a Phlebotomist.
• A new Nurse has been recruited for 30 hours a week and will start in April

Compliment, complaints and feedback

• ​​​​​Phone performance average time to answer was 22 minutes in the past, last month it was 3 minutes 41 seconds, this month down to 2 minutes 30 seconds wait time.
• Good management for booking online and more experienced staff have helped with phone wait time. Blinx system will be used for online bookings with a dedicated form for certain illnesses and routine appointments.
• The National GP survey is now out collecting patient feedback. We have also re-run our internal survey that the PPG supported with the creation of last year. 59% Positive
• Last month: 26 complaints. 27 on previous month.
• There were 8 compliments.
• The Family and Friends survey was 94.7% very good or good 

Newsletter

• Has been printed and circulated.
• The next newsletter will be published during Spring/Summer, anybody with anything to add please forward to AC. Maybe add PPG info and a spotlight on our meeting, plus add new members of Staff Doctors etc. Photo taken of PPG with permission to use in newsletter.

Contacting various people at the surgery

• Contact email not to be added on website as per recommendation of website provider due to data security issues (risk of spam / phishing emails) and risk of inappropriate communication being sent e.g. urgent requests
• Need to look at process regarding home visit by GP to housebound patient, the patient was asked to come to the Practice. KM and CP will review example given.

Election of chairperson

TC nominated by PC and seconded by JR. AA (Vice Chairperson) accepted nomination and TC voted in as chair. The post of Chair Person is for 1 year and 5 years for PPG members.

Any other business

1. SA – Blinx system online request, if come to an earlier appointment then cancel later appointment this should update the appointment system if using the link, can take 24 hours to update.

Next meeting

The next meeting will be held on Thursday 19th March at 5pm in the Education Room of Banbury Cross Health Centre